Together with our client Paligo, we’ve developed the Customer Insights Report 2025, an in-depth analysis of how their customers around the world are scaling smarter through structured, reusable content. Paligo is a cloud-based, structured component content management system (CCMS) that enables teams to create, manage and publish technical documentation efficiently through content reuse, collaboration and multi-channel output.

The report highlights how technical documentation has evolved from a support function to a strategic business asset that impacts everything from product development and customer experience to compliance and AI initiatives. Among the key findings:

• 94% of users report increased efficiency and productivity with Paligo
• 51% time savings through structured authoring and content reuse
• 24% fewer documentation updates and 31% faster update cycles

“2025 is the year structured content becomes the backbone for trustworthy AI,” the report notes.

Download the full report HERE